# Tom Gaffney

> Tom Gaffney is a technology leader based in Tampa Bay, Florida, and the founder of GO Tech Labs. He turns complex technology challenges into practical solutions that deliver results, across technology leadership, product strategy, software development and AI automation. His career runs from dot-com era startups through rebuilding after the bust, startup CTO work, and nine years at Citi, where he took AI from pilot to production across a global bank. He speaks on practical AI.

## About

- Name: Tom Gaffney (Thomas P. Gaffney)
- Location: Wesley Chapel / Tampa Bay, Florida, USA
- Current role: Founder, GO Tech Labs (https://gotechlabs.com)
- Contact: tom@gaff.net
- LinkedIn: https://www.linkedin.com/in/tomgaffney/

## Career

- 2026 to present: Founder, GO Tech Labs. Finding the manual work technology should be handling, then building the solution: automation, custom software, AI, or a combination.
- 2017 to 2026: Citi, Tampa. Director, Technology Product Manager for HR Total Rewards and Payroll; previously SVP, Technology Head for Real Estate and Ventures, and VP, Social Media and Well-Being Technology. Led technology for global HR systems and took AI solutions to firm-wide production.
- 2008 to 2016: Startups. CTO of LEAP4LIFE Global, a health engagement SaaS platform on AWS. Before that, EVP of Professional Services at KickApps (acquired by KIT Digital), delivering online video and social media platforms.
- 2003 to 2008: VP, Global Operations at KIT Digital; Software Services Manager at Syncsort (data protection and business continuity).
- 1995 to 2003: Director of Professional & Managed Services at Globix; Unix Systems Administrator at Physicians' Online.

## Speaking

Tom is now booking keynotes, panels and workshops. Topics:

- Shipping AI inside a global bank: what it takes to move AI from pilot to production at enterprise scale.
- AI for small businesses that just need it to work: where automation pays off, where it doesn't, and how to tell the difference.
- Dot-com to Citi to founder: what each era taught him about getting things done.

Booking requests: tom@gaff.net (subject: Speaking invitation)

## Projects

- [GO Tech Labs](https://gotechlabs.com): Finding the manual work technology should be handling, then building the solution: automation, custom software, AI, or a combination (primary business).
- [ServiceHelpHQ](https://servicehelphq.com): connecting service providers with homeowners.
- [Standby Alerts](https://standbyalerts.com): fills last-minute openings by alerting customers who want an earlier slot.
- [Extend At Home](https://extendathome.com): helping families care for loved ones at home, from aging parents to recovery after a hospital stay.
- [Accountability Coach AI](https://accountabilitycoach.ai): an AI coach that keeps you on track with your goals.

## Outside work

Family first. Also golf, jiu jitsu, a Jeep Gladiator, Florida Gators football and the New York Yankees.